Customer Service Representative

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Customer Service Representative

At in-lite Design B.V., we are looking for a Customer Service Representative in Canada, Ontario region to join our team.

Full-time · Canada, Ontario

About us

in-lite is a leading, high segment player in the outdoor lighting market, specializing in cutting-edge lighting solutions that enhance the aesthetics and functionality of outdoor spaces. We are committed to sustainable and energy-efficient lighting solutions that transform outdoor environments and experience. The Canadian market is a prime growth opportunity for in-lite and we are seeking a dynamic and results-driven Business Development Manager to drive revenue growth in defined markets.

Job Summary

on-lite is a leading, high segment player in the outdoor lighting market, specializing in cutting-edge lighting solutions that enhance the aesthetics and functionality of outdoor spaces. We are committed to sustainable and energy-efficient lighting solutions that transform outdoor environments and experience. The Canadian market is a prime growth opportunity for in-lite and we are seeking a dynamic and results-driven Business Development Manager to drive revenue growth in defined markets.

Key Responsibilities:

  • Provide prompt and accurate customer support via phone, email, and live chat.

  • Build strong customer relationships, address concerns, and exceed expectations.

  • Develop and maintain in-depth knowledge of our premium outdoor lighting products.

  • Efficiently handle claims, communicate with customers, and contribute to continuous improvement.

  • Process and manage customer orders with precision and efficiency.

  • Serve as the primary contact for technical inquiries, troubleshooting, and guidance.

Essential Competencies:

  • Product Expertise: Proficiency in premium outdoor lighting products and industry trends.

  • Conflict Resolution: Proficient in handling customer complaints with a solution-oriented approach.

  • Analytical Mindset: Use data to make informed decisions; proficiency in CRM systems.

  • Communication Skills: Clear communication of technical information to both internal and external stakeholders.

  • Relationship Building: Strong interpersonal skills to foster positive customer relationships.

  • Problem-Solving: Navigate and resolve customer issues with innovative solutions.

  • Customer-Centric Approach: Dedication to exceptional customer experiences.

Qualifications:

  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.

  • Excellent verbal and written communication skills.

  • Strong organizational and multitasking abilities.

  • Proficient in CRM systems and customer service tools.

  • 2-3 years of customer service or related experience, preferably in premium outdoor lighting.

How to Apply

If you are passionate about outdoor lighting solutions and delivering exceptional customer experiences, send your resume and cover letter by clicking on the button below. Join us at in-lite and be part of our commitment to excellence.